Shipping Policy — Maple & Claire

Last updated: [DATE]

We strive to give our customers a seamless shopping experience. To make sure your order arrives safely and on time, these are our shipping guidelines.

Shipping

We ship free of charge via USPS to addresses within the United States. Every order includes a tracking number.

Processing Time

All orders are processed within 1 business day (Monday through Friday). Orders are not processed or shipped on weekends or federal holidays.

Orders placed before 5:00 p.m. Monday through Friday ship the same day. If anything delays your order, we will email you.

Delivery Time

Delivery takes 3–10 business days (Monday through Friday) within the United States.

Delivery times may vary depending on the item ordered and on the accuracy of the billing and shipping information provided. If there is an error in your address, we will contact you by email — please make sure your details are correct at checkout, as this is the most common cause of delays.

Tracking Your Order

Once your order ships, you will receive a confirmation email containing your tracking number. Tracking information typically becomes active within 24 hours of shipment.

You can check your delivery status at any time using the tracking link in your email, or at the track your order page.

If your tracking number has not updated after 48 hours, or if your order has not arrived within the estimated delivery window, contact us at mapleclairejewelry@gmail.com and we will look into it.

Lost, Delayed, or Damaged Packages

Once your order is handed to USPS, delivery is in the carrier's hands and delays can occasionally occur due to weather, high-volume periods, or carrier issues. We will always help you trace a delayed package.

If your order arrives damaged, email us at mapleclairejewelry@gmail.com within [7] days of delivery with photographs of the item and packaging, and we will arrange a replacement or refund at no cost to you.

International Shipping

We currently ship within the United States only. We do not offer international shipping at this time.

Returns

You can read our Return and Refund Policy at YOUR RETURNS PAGE 

Questions

For any questions about shipping or your order, contact us at mapleclairejewelry@gmail.com.